جهات الاتصال
Contact Information
We're here to help
Get in Touch
Need help with a product, an existing order, delivery, payment, warranty, or store visit? The iTech team is ready to assist you.
Please include your order number when contacting us about an online purchase so we can assist you more quickly.
Customer Support
Email: support@itech.eg
Phone: +20 111 443 3390
Website: www.itech.eg
Our support team can assist with product information, order updates, delivery questions, payment inquiries, returns, exchanges, and warranty guidance.
Order Support
For help with an existing order, please send us the following information:
- Your full name
- Your order number
- The phone number used with the order
- A brief description of the assistance you need
For your security, please do not send full card details, passwords, verification codes, or other sensitive payment information by email or message.
iTech | New Cairo
Location: Garden 8, New Cairo, beside LA7
Opening hours: Saturday – Thursday: 11:00 AM – 11:00 PM
Friday: 2:00 PM – 11:00 PM
Phone: +20 111 443 3390
iTech | Rehab
Location: New Cairo, Rehab City, Mall 2, Store 124
Opening hours: 10:30 AM – 11:00 PM
Phone: +20 114 443 390
iTech | Sheikh Zayed
Location: West Yard, Sheikh Zayed, beside Ferrari
Opening hours: Saturday – Thursday: 11:00 AM – 11:00 PM
Friday: 2:00 PM – 11:00 PM
Phone: +20 111 443 3390
iTech | Marassi
Location: North Coast, Marassi, Gate 2, El Alamein, Marsa Matrouh
Opening hours: 9:00 AM – 1:00 AM
Phone: +20 111 443 3390
Returns and Warranty
Before visiting a store regarding a return, exchange, or warranty request, please contact our support team and have your invoice or order confirmation available.
Eligibility is subject to the product condition, the applicable return or exchange period, manufacturer requirements, and the policy that applied when the purchase was made.
Response Times
We aim to respond to customer inquiries as soon as possible. Response times may be longer during weekends, public holidays, product launches, and high-volume promotional periods.
If your request is urgent or relates to an active delivery, please call us directly and keep your order number ready.
Official Communication
For your protection, verify that communications claiming to be from iTech refer to our official website or contact details. iTech representatives will never ask you to share your password, one-time verification code, or complete payment card details.
If you receive a suspicious message or payment request, contact us before taking any action.