Overview

At iTech, customer satisfaction is one of our main priorities. This Refund & Return Policy explains the conditions under which products may be returned, exchanged, or refunded.

By purchasing from our store or website, you agree to the terms outlined in this policy. Please read it carefully before completing your purchase.

Return Eligibility

Products may be returned within fourteen (14) days from the date of delivery, provided that the product remains unused, unopened, and in its original condition.

All original packaging, accessories, manuals, warranty cards, and proof of purchase must be included. Returns that do not meet these conditions may be refused.

Non-Returnable Items

Certain items are not eligible for return or refund, including products that have been opened, activated, used, damaged, or missing original packaging or accessories.

Software, digital products, gift cards, downloadable content, special-order items, and customized products are also non-returnable unless required by applicable law.

Defective Products

If a product is found to have a manufacturing defect, it may be inspected by iTech or an authorized service center.

Depending on the inspection result and warranty terms, the product may be repaired, replaced, or refunded in accordance with applicable consumer protection regulations.

Exchange Policy

Eligible products may be exchanged within the applicable return period, subject to product condition and availability of the replacement item.

The returned product must include all original accessories, packaging, and proof of purchase. Price differences may apply depending on the replacement product selected.

Refund Process

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

Approved refunds will be processed using the original payment method. Processing times may vary depending on the bank, payment provider, or installment service used.

Shipping Costs

Original shipping fees are generally non-refundable. Customers may be responsible for return shipping costs unless the return is due to a manufacturing defect, incorrect product, or fulfillment error by iTech.

Order Cancellation

Orders may be canceled before they are shipped. Once an order has been shipped, the request will be handled according to this Refund & Return Policy.

iTech reserves the right to cancel any order due to pricing errors, stock availability issues, payment problems, or suspected fraudulent activity.

Consumer Rights

Nothing in this policy limits any rights granted to consumers under the laws and regulations of the Arab Republic of Egypt.

iTech remains committed to complying with all applicable consumer protection requirements.

Changes to This Policy

We reserve the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with the updated date.

Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.