Introduction

This Privacy Policy describes how iTech (itech.eg) (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

We are committed to protecting your privacy and handling your data transparently. By using our Site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device Information

Examples: Browser version, IP address, time zone, cookie data, pages visited, products viewed, search terms, and interactions with the Site.

Purpose: To load the Site accurately and perform analytics on Site usage for optimization.

Source: Collected automatically via cookies, log files, web beacons, tags, and pixels.

Order Information

Examples: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Purpose: To fulfill our contract with you — processing payments, arranging shipping, providing invoices and order confirmations, communicating with you, screening for fraud, and (with your consent) providing marketing communications.

Source: Collected directly from you.

Customer Support Information

Examples: Communications between you and our support team, including any information you provide when contacting us.

Purpose: To provide customer support and resolve your inquiries.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at support@itech.eg to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

• We use Shopify to power our online store. Learn more: Shopify Privacy Policy
• We use payment gateways to process transactions securely.
• We use shipping carriers to deliver orders.

We may also share your Personal Information to comply with applicable laws, respond to subpoenas or lawful requests, or to otherwise protect our rights.

Behavioral Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• Google Analytics helps us understand how customers use the Site. Read more: Google Privacy Policy. Opt-out: Google Analytics Opt-Out
• Meta (Facebook / Instagram) Ads help us reach relevant audiences. Opt-out: Facebook Ad Settings

You can opt out of targeted advertising through the Digital Advertising Alliance's opt-out portal: optout.aboutads.info

Using Personal Information

We use your Personal Information to provide our services to you, which includes:

• Offering products for sale
• Processing payments
• Shipping and fulfilling your orders
• Providing customer support
• Keeping you informed about new products, services, and offers (with your consent)

Your Rights

You have the right to:

• Access the Personal Information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your Personal Information
• Object to or restrict processing of your data
• Withdraw consent at any time for marketing communications

To exercise any of these rights, contact us at support@itech.eg.

Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase it. We retain order information to comply with legal obligations (such as tax and accounting requirements) and to resolve disputes.

Automated Decision-Making

Our processor Shopify uses limited automated decision-making to prevent fraud, which does not have a legal or otherwise significant effect on you. Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions (typically lasts a few hours).
• Temporary denylist of credit cards associated with denylisted IP addresses (typically lasts a few days).

Cookies

We use cookies to improve your experience on our Site. Cookies are small text files stored on your device when you visit a website. We use them to:

• Remember your preferences and cart contents
• Understand how you use our Site
• Deliver relevant advertising
• Keep you signed in to your account

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of the Site.

Data Security

We implement industry-standard security measures to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction. Credit card information is encrypted during transmission using SSL technology.

However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee absolute security.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Changes will be posted on this page with an updated revision date. Your continued use of the Site after any changes constitutes acceptance of the updated policy.